Terms & Condition

TERMS & CONDITION

Welcome to DXB Gamers, the best supplier of gaming products in the UAE. DXBGamers.com is owned and managed by the Gamers Tycoon Technology LLC. 

Gamers Tycoon Technology, LLC is registered in Bur Dubai, Dubai, UAE.

We have a few terms and conditions that apply to all our browsers, users, and clients. If you disagree with any part or parts of these terms and conditions, we ask that you don’t use our website or services.

The terms “DXB Gamers” or “us” or “we” refer to the owner of the website. The term “you” refers to the user or browser of our website.

The use of this website is subject to the following terms of use:

  1. The content of DXB Gamers is essentially just for general use and information; it’s subject to change without notice.
  2. Like most websites, DXB Gamers uses cookies to monitor browsing preferences. If you do allow cookies to be used, some minor personal information may be stored by us.
  3. We don’t provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Essentially, you may occasionally see a typographical error on DXB Gamers, hard as we try to keep them from happening!
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It’s your responsibility to ensure that any products, services or information available through this website meets your specific requirements.
  5. DXB Gamers contains material that is owned by or licensed to us. This material includes, but is not limited to, our design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. The unauthorized use of DXB Gamers may give rise to a claim for damages and/or be a criminal offense. 

Terms and conditions

Introduction

Welcome to DXBGAMERS.COM, a facility provided by the Gamers Tycoon Technology LLC. By using the DXBGAMERS.COM service from Gamers Tycoon Technology, LLC, you are deemed to have agreed to the following terms and conditions.

All products, services, and information posted on DXBGAMERS.COM constitute an “invitation to provide”. Your purchase order is your “offer” that will be subject to the terms and conditions outlined below. DXBGAMERS.COM reserves the right to accept or decline your proposal. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. The acceptance of your order will occur during the shipment of the ordered product or products. No act or omission of DXBGAMERS.COM before the actual shipping of the ordered products will constitute an acceptance of your offer.

Membership Eligibility

The use of the Website is reserved for persons who can conclude legally binding contracts under the applicable law. Individuals who are “unable to contract” pursuant to local contractual laws are not permitted to use the Site. If you are a minor, I. e. Under the age of 18 years, but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18, your parents or legal guardians may make transactions on your behalf if they are registered users/members. You are prohibited from buying any equipment for adult consumption where the sale or purchase at destination/by minors is strictly prohibited.

DXBGAMERS.COM reserves the right to terminate your membership and decline to give you access to the Site if DXBGAMERS.COM discovers that you are under 18 years of age. The Site is not accessible to persons who have their membership suspended or terminated by DXBGAMERS.COM for any reason. If you register as a business entity, you declare that you have the authority to link the entity to this Use Agreement. Those who choose to access this Site outside of Dubai are responsible for compliance with local laws where and to the extent local laws apply. DXBGAMERS.COM will only deliver products within its jurisdiction and will not be responsible for any claims relating to the products ordered outside its jurisdiction.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of DXBGAMERS.COM, you agree to be bound by the Terms & Conditions.

 

 Account and Registration Obligations

“Your Information” refers to any information you provide to us in the registration, purchase or registration process, in the feedback area, or via email. We will protect your information as per our privacy policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. DXBGAMERS.COM will not be responsible to anyone for any loss or damage that may occur due to any failure on your part to protect your password or account. If you know or suspect that another person knows your password, you should notify us by contacting us immediately at the address below. If DXBGAMERS.COM has reason to believe that there is likely to be a breach of security or misuse of the DXBGAMERS.COM Site, we may require you to change your password or we may suspend your account without any liability to DXBGAMERS.COM.

You also agree to:

  1. Provide true, accurate, up-to-date, and complete information about yourself when applying for the DXB GAMERS Registration Form (such as “Registration Data”).
  2. Maintain and promptly update registration data to remain true, accurate, current, and complete.

If you provide any information that is untrue, inaccurate, incomplete, or not current or if DXBGAMERS.COM has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, DXBGAMERS.COM has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

 

Pricing Information

While DXBGAMERS.COM tries to provide accurate information about products and prices, prices or typographical errors can occur. DXBGAMERS.COM can only confirm the price of an item after your order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, DXBGAMERS.COM shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event of an incorrect price, DXBGAMERS.COM may, at its discretion, contact you for directions or to cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and DXBGAMERS.COM will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that DXBGAMERS.COM accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. Payment can be processed before shipping the product you ordered through DXBGAMERS.com. If we are required to cancel the order after processing the payment, the amount will be returned to your credit card account. There will be no cash payments under any condition whatsoever.

We strive to provide you with the best possible prices on DXBGAMERS.COM and in all our shops under Gamers Tycoon Technology LLC. However, there are times when an online price does not match the price of a store. As part of our effort to be the lowest price provider in your geography, store prices sometimes differ from online prices. Rates and availability are subject to change without prior notification.

 

Delivery

Your order will take 2-5 working days to be delivered to the UAE. In the case of items such as televisions of size 50” and above, and other major appliances, which are delivered by the supplier, the delivery happens within 5-7 business days. Delivery outside the city limits is subject to extra charges depending on the product category.

 

Cancellation by DXBGAMERS.COM

Please note that some orders may not be accepted and require cancellation. We reserve the right, in our sole discretion, to decline or cancel any order for any purpose. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also need to verify or provide additional information before accepting an order. We will contact you if all or part of your order is canceled or if further information is necessary to accept your order. If your order is canceled after your credit card has been debited, it will be returned to your card account. There will be no cash payments under any condition whatsoever.

Quality check

To ensure a high-quality customer experience, we perform quality control on orders shipped to us. If we find any defect in the product(s) in your order, we reserve the right to cancel the order partly or completely. If this happens, we will let you know.

 

Cancellations by the Customer

In case we receive notice of cancellation and the order has not been processed/approved by us, we will cancel the order and refund the full amount. We will be unable to cancel orders which have already been processed and shipped by us. DXBGAMERS.COM has full authority to decide if an order has been processed or not. The customer agrees not to challenge the decision of DXBGAMERS.COM and to accept the decision of DXBGAMERS.COM concerning the cancellation.

 

Cancellations By Seller

If the seller is not able to complete the order due to the unavailability of inventory, DXB GAMERS Customer Care will connect with the customer and help with alternatives.

 

Credit Card Details

You agree, understand, and confirm that the credit card details provided by you for availing of services on DXBGAMERS.COM will be appropriate and accurate and you shall not use a credit card that is not lawfully owned by you, i.e. When transacting a credit card, you must use your own credit card. You additionally agree and agree to provide DXBGAMERS.COM. In addition, this information will not be used and shared by DXBGAMERS.COM with third parties, unless required for fraud verifications or by law, regulation, or court order. DXBGAMERS.COM disclaims all liability in the event of credit card fraud. Responsibility for fraudulent use of a card will rest with you and responsibility for proving otherwise will rest with you alone.

Fraudulent /Declined Transactions

DXBGAMERS.COM reserves the right to recover the cost of goods, collection costs and legal fees from individuals who use the Site fraudulently. DXBGAMERS.COM reserves the right to initiate legal proceedings against such individuals for fraudulent use of the Web Site and any other unlawful conduct or acts or omissions in breach of these terms and conditions.

Transactional Restrictions

The website will not authorize orders to be placed should any of the events occur. The client may request a refund in cases where cash is deducted from their account. However, this order will not be executed in any way.

  • Cards issued outside GCC and Egypt are not accepted
  • Multiple attempts within a day (Max 2 allowed)
  • Multiple transactions within a day (Max 2 allowed)
  • Unauthorized use of any credit/debit card.

Order Acceptance And Pricing

Rarely, an order may not be processed for various reasons like stock issues or wrong price … etc. DXB Gamers reserves the right to refuse or cancel any order for any reason at any given time.

Eligibility for Membership 

Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.

Amendments To This User Agreement

You acknowledge and agree that DXB Gamers shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights. You acknowledge and agree that we, at our sole discretion and without liability, may make amendments at any time with immediate effect by posting a notice of the amendment on DXBGamers.com.

Applicable Law and Jurisdiction

These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

Refund & Return Policy

If your item is defective or in bad condition due to a defect in the product or if it does not function as intended, you can always return it. You can walk into any DXB GAMERS store with the invoice and deliver the product to the customer service counter. The product will then be delivered to the seller. The vendor will verify the authenticity of the claim. After they are confirmed, we will process the money back to your credit card.